Privacy Policy

At ODDAC, we are committed to protecting the privacy and security of the families we support. This policy explains how we handle your personal data in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

ODDAC is a UK-based SEN support group providing strategic guidance and educational advice for families. We operate as a small advice service dedicated to helping parents navigate the complexities of the special educational needs system.

2. Information We Collect

We collect and process various types of personal data, including:

Contact details such as your name, email address, and phone number. Child-specific details shared during consultations to provide tailored guidance. Booking and payment information for our calls and programs. Marketing and communication preferences. Technical data including website usage and cookie information.

3. How and Why We Use Your Data

We use your information to provide our core services, including:

Responding to your enquiries and managing bookings. Providing tailored SEN guidance during consultations. Processing payments and running our online programs. Sending updates and resources (where you have consented). Improving our website and user experience through usage data.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases: Contractual Necessity to provide our services; Legal Obligation for financial record-keeping; and Consent for marketing communications. For sensitive data (Special Category Data) regarding your child's needs, we process this based on your Explicit Consent provided during consultations.

5. Sharing Your Information

We do not sell your data. We only share information with trusted third-party providers who help us run our service, such as payment processors, booking tools, email service providers, and our website platform. These providers are strictly prohibited from using your data for their own purposes.

6. Security, Storage, and Transfers

We implement robust technical and organisational measures to keep your data safe. Some of our service providers may be based outside the UK; in these cases, we ensure standard contractual clauses or adequacy decisions are in place to maintain GDPR levels of protection. We retain your data only as long as necessary for the purposes outlined in this policy or to meet legal requirements.

7. Your Rights

Under UK law, you have the right to access, correct, or erase your personal data. You can also object to processing or request the restriction of processing. To exercise any of these rights, please contact us using the details below.

8. Contact Us & Complaints

If you have questions about this policy or how we handle your data, please email Oscar Harper at oscar@oddac.co.uk or Charlotte Wood at charlotte@oddac.co.uk.

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

For information about how we use cookies, please see our Cookies Policy. This policy was last updated in April 2026.